Help

General Customer Service Office Hours: (M-F, 9-4pm PST) Email/iMessage

I cannot find the answers to my questions, how do I reach Customer Service?

Please click here to contact our Customer Service Team.

Please remember that our Customer Service Team works their very hardest to make sure every customer is 100% happy with their order, all while spending time with their families. We do get to every email as soon as possible, but sending them multiple times will delay our response to you, as it groups your emails, pushing them to the bottom. If we do not get to your email right away, rest assured that we will do everything within our power to take care of you and your order in a timely manner.

MOST ORDERS are processed and shipped within 2 weeks.

Black Friday/Cyber Monday & Holiday Sales

Due to high demand, orders placed during Black Friday & Cyber Monday may take up to 4 weeks to ship.

How long do domestic orders take?

Typically, most domestic orders are processed and shipped within 2 weeks, plus shipping time to get to you. USPS First Class 1-5 days.

How long do international orders take?

Typically, most international orders are processed within 2 weeks, plus shipping time to get to you. We cannot track international packages. All international orders may be held at customs and are subject to the laws of the destination country. Shipping for international packages may take up to 2-4 weeks for delivery. If you have entered incorrect shipping information, please contact us through customer care. If we receive a returned international package, this includes packages that have been shipped to an incorrect address entered; we will email you at the email for the order for further shipping instructions. If you do not respond within 2 weeks, we will return the item(s) to stock and refund you the amount of the order, less the shipping and credit card transaction fees, in the form of store credit. You will be responsible for any additional shipping charges for your package. Slyfox Threads, Inc. is not responsible for any additional shipping charges or fees such as Customs Fees, Duty, or Taxes, etc.

What if my package is lost or stolen during transit?

Slyfox Threads is not responsible for items lost, stolen, or damaged during transit.

What kinds of payment methods do you accept?

We accept the following forms of payment:

Visa
Apple Pay
MasterCard
Discover
American Express
PayPal
Slyfox Threads Gift Cards, E-Gift Certificates, and Store Credits issued within the United States.

Is my privacy and personal information secure on your site?

All activity and shopping on our site is secure and protected.

Do you accept Returns or Exchanges?

Please see Returns & Exchanges page.

What if I need to change my shipping address for a pending order?

Please contact us here and if your order has not shipped we will take care of this for you.

My order shipped, but I've moved/entered my shipping address incorrectly.

We will notify you when/if USPS returns the package to our warehouse. If we do not receive a response within 2 weeks, we will return the item(s) into our stock and issue store credit for the full amount of the order, less the shipping and credit card transaction fees. You will be responsible for any additional charges if your package is re-shipped.

How can I check my order status?

If you created an account at checkout, you may login here. If you did not create an account you will receive email updates for each status update.

My order status says "Fulfilled" - Where's my tracking number?

You should receive an email notification each time there is a status update. Please check your SPAM folder. If you cannot locate the tracking email notification please contact us here.

Can I order by phone call?

Unfortunately, we do not take phone orders at this time. However, you may order directly from our online website or on your smartphone.

Do you restock items that are sold out?

Yes, as long as the item is not discontinued.

Can I modify or cancel my order?

So we can make sure that your order is shipped quickly and accurately, we cannot make any changes or cancellations to your order. We are very sorry.

How do I know what size to choose?

Size Charts are located with each individual item. Also, once you click on the item you want, scroll down and you will see how we think your Slyfox Thread will fit, usually indicated by RELAXED - LOOSE - REGULAR - UNISEX - LARGE or SLIM FIT. Please contact us at customercare@slyfoxthreads.com for any sizing questions.