General Customer Service Office Hours: (M-F, 9-4pm PST) Email/iMessage
I cannot find the answers to my questions, how do I reach Customer Service?
Please remember that our Customer Service Team works their very hardest to make sure every customer is 100% happy with their order, all while spending time with their families. We do get to every email as soon as possible, but sending them multiple times will delay our response to you, as it groups your emails, pushing them to the bottom. If we do not get to your email right away, rest assured that we will do everything within our power to take care of you and your order in a timely manner.
MOST ORDERS are processed and shipped within 2 weeks.
Black Friday/Cyber Monday & Holiday Sales
Due to high demand, orders placed during Black Friday & Cyber Monday may take up to 4 weeks to ship.
How long do domestic orders take?Typically, most domestic orders are processed and shipped within 2 weeks, plus shipping time to get to you. USPS First Class 1-5 days.
How long do international orders take?Typically, most international orders are processed within 2 weeks, plus shipping time to get to you. We cannot track international packages. All international orders may be held at customs and are subject to the laws of the destination country. Shipping for international packages may take up to 2-4 weeks for delivery. If you have entered incorrect shipping information, please contact us through customer care. If we receive a returned international package, this includes packages that have been shipped to an incorrect address entered; we will email you at the email for the order for further shipping instructions. If you do not respond within 2 weeks, we will return the item(s) to stock and refund you the amount of the order, less the shipping and credit card transaction fees, in the form of store credit. You will be responsible for any additional shipping charges for your package. Slyfox Threads, Inc. is not responsible for any additional shipping charges or fees such as Customs Fees, Duty, or Taxes, etc.
What if my package is lost or stolen during transit?
What kinds of payment methods do you accept?We accept the following forms of payment:
- Apple Pay
- American Express
- Slyfox Threads Gift Cards, E-Gift Certificates, and Store Credits issued within the United States.
Is my privacy and personal information secure on your site?All activity and shopping on our site is secure and protected.
Do you accept Returns or Exchanges?
Please see Returns & Exchanges page.